blacklisted email

Hi there @Campa. I am sorry to her that your email address has been blacklisted. You are in the right place and we are happy to assist you today. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Let me know if you have any questions.

I had the same problem. For a solid month... many calls to tier 1,2,3 and 4 tech support.. many suggestions only one worked.. you'll hear to remove your email and add again - NO... my solution was to install a new Modem from Xfinity. I was using a Motorola modem for the last 10 years and different routers. When I talked to Tier 4 tech support they suggested a new modem/router from XF. You turn off the router part (by enabling the Bridge mode - can be done from the XF side - you don't need to do anything) then the unit performs as just a Modem. I have the same IP address as I did with the Motorola, and, strange to me, the internet and all connected devices worked fine, just not my email on my iPhone or my computer (or my wives). This fixed my problem - I've been running with no issues for 3 days now.. not scientific proof, but I'd get a blacklisted IP every 30 minutes before. Strange why this started after 10 years but that's what happened and my fix.