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user_iqi6gp
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Visitor

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1 Message

Tuesday, July 22nd, 2025

Blacklisted IP Address

I always have trouble receiving emails at my vacation home in Cabo, Mexico.  I get the message that they have "Temporarily Blacklisted my IP".  I can get my emails by directly logging into xFinity, but that is a pain.  How can I get the system to approve my IP address?

Question

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Updated 

14 days ago

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XfinityBillie

Official Employee

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3.5K Messages

14 days ago

 

user_iqi6gp Thank you for taking the time to reach out to us here on our Xfinity forums. You may be getting that error since you are out of the country if you are trying to use a third party email address. You can try to reach out to our Customer Security Assurance team by clicking this link. There's some great FAQs that may help you resolve the concern, however if not you can select the report issue option at the bottom of the webpage. 

 

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