Visitor
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1 Message
Blacklisted on email
Email was fine on 9/29 and on 10/1 I got this message on my Outlook (with Xfinity email and gmail): The server for account "...." returned the error "(ALERT) Temporarily blacklisted IP Address - try again later." Your username/password or security settings may be incorrect. Would you like to try again. I did a chat with an agent who proceeded to change my Xfinity TV/Wifi plan while I waiting for the specialists to "fix" my email problem. They never fixed the email problem and the Chat agent logged off the chat. How do I get this fixed?
XfinityEricB
Official Employee
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2.6K Messages
6 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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113.8K Messages
6 days ago
Concern moved here to the E-mail help section.
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