Mikwaz's profile

Frequent Visitor

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15 Messages

Sunday, November 17th, 2024 3:55 PM

Blanketed with email spam

I am getting an infinite amount of junk email in recent months and Comcast appears to be doing a VERY LOUSY job of handling it.  Multiple seemingly identical emails with slighly differing senders.  Filters in Comcast have not worked and blocking individual email addresses is an infinite exercise in futility.  Even blocking via -*-*-@hotmail does almost nothing.  Sending the junk to missedspam or abuse on Comcast also seems to accomplish nothing.  Moreover, it gets even worse using Comcast email on Apple devices.  Unless I FIRST access my Comcast email on a PC, anything and everything comes through to email on my Apple devices.  I feel like I might need to totally disengage with Xfinity unless there is a solution.  Also, in the past, I have found that getting ADVANCED help from Xfinity necessitates hours of my busy time and I cannot afford to do that.  IS there a solution or do I need to completely change my service provider?

Expert

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29.6K Messages

3 days ago

Call Comcast security.  Ask them to look at your account and see if they can help-------

Comcast Customer Security Assurance------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week) 1 - 888-565-4329

Frequent Visitor

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15 Messages

@Latoque​ Thank you.  I am skeptical this will accomplish anything but I will try............ when I can make believe I can afford to use up a considerable amount of my time (given past experience).  There are now 194 emails in my junk folder from just the last 48 hours.

Official Employee

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1.5K Messages

2 days ago

Mikwaz Set up email filters

You can also set up multiple email filters with your Comcast email account. An email filter can help sort your messages into different folders, such as folders for all family or work emails.

There are two parts to a filter: the condition, which determines if an email is affected by the filter, and the action, which determines what to do with the email.

Create an email filter

  1. Sign in to Xfinity Email using your Xfinity ID and password.
  2. Click the Gear icon on the top-right of the navigation bar, then click Email Settings.
  3. Select Filter Rules under Mail, and then select Add new rule.
    Adding a new mail filter rule.

  4. Enter a name for the filter in the Rule name field.
    Create new rule screen.

    • Click Add condition to choose the criteria you want to filter.
      Add condition drop down.

    • Click Contains to select the parameters of the filter. Check that the logic used is correct.
      Conditions drop down

    • Fill in the word or phrase you want to filter.
    • Under Actions, click Add action. Choose what you want to happen to the applicable email(s).
      Add drop down menu

    • Depending on the selection, continue to fill out the actions you want to apply to the filtered email.
      Actions drop down

  5. A single filter can have multiple conditions and actions for how a message will be classified. Be sure that the logic is consistent for the outcome you want, and that the conditions and actions do not contradict.
  6. Click the trash icon to delete a filter Condition or Action.
  7. Click Save to save your filter.
  8. Back at the Mail Filter Rules page, you can also choose Edit to modify the filter rules or Disable to turn off the filter. Click the trash icon to delete the filter.

Frequent Visitor

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15 Messages

No answer has satisfactorily resolved the issues.

Frequent Visitor

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15 Messages

I appreciate the responses.  It is hugely perplexing to me how filters instituted in Comcast email do not follow through to Outook 2016.  In other words, why is an email that was filtered to be eliminated via Comcast somehow still showing up either directly or in Junk/SPAM in Outlook 2016.  Does Comcast ignore the filter?  IF an email should have been deleted at the Comcast server level, why is that email passing through anyway?

Official Employee

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1.9K Messages

 

Mikwaz, I'd like to take a quick step back and make sure I understand the situation correctly. The spam emails you're receiving are present on your 3rd part Outlook email, but not in the Xfinity Connect email website? 

 

I am an Official Xfinity Employee.
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