Blocked Domain

I am attempting to receive an email from the domain of @omf.com. Is there anyway to get this unblocked by Xfinity? Or see if it’s blocked to begin with on the Xfinity side?

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XfinityKassie

Official Employee

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1.9K Messages

2 months ago

user_yq66dl Good morning! Thank you for taking the time to reach out to our Xfinity Community Forums Team. I'd be delighted to get you in the right direction for being able to resolve your email issue. Can you please share what is happening when the sender tries to send you an email?

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user_yq66dl

Visitor

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4 Messages

@XfinityKassie I’m not getting the emails at all. I can’t reset password to the account or get my bill.

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2 months ago

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XfinityRichard

Official Employee

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2.1K Messages

I'm sorry to hear about the trouble you are experiencing, @user_yq66dl When you try to log onto the Xfinity APP are you getting an error message? Have you tried using different browsers? Have you tried clearing your cache and cookies?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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user_yq66dl

Visitor

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4 Messages

I’ve tried everything and the email domain seems to be blocked.

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2 months ago

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XfinityRichard

Official Employee

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2.1K Messages

Thank you, @user_yq66dl Please go here spa.xfinity.com to report the blocked domain to ensure everything is resolved. We are here if you need anything further. -Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 months ago

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user_yq66dl

Visitor

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4 Messages

That link doesn’t work that you provided to report the domain issue.

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2 months ago

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Email

user_yq66dl

Blocked Domain

XfinityKassie

user_yq66dl

XfinityRichard

user_yq66dl

XfinityRichard

user_yq66dl

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