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hurk
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Saturday, March 7th, 2026 9:07 AM

Blocked IP address

Hello

I can't send or receive emails.  It says my IP address has been blocked.  How do I get this resolved and why did this happen

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5 days ago

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XfinityBenjaminM

Official Employee

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2.8K Messages

5 days ago

 

hurk Hi there! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you're having trouble with your email. If you are seeing something indicating that your IP is blocked, we suggest going here (https://spa.xfinity.com/report). Filling out the form will go to our Customer Security Assurance Team to get that block removed.

 

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