Blocked IP error.

My email is not coming through on my apple I phone or iPad. Says comcast has temporarily blocked my ip address

This post was created from this reply on different post

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XfinityFrank

Official Employee

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1.8K Messages

2 days ago

Hi there, @riptrackron! Sorry to hear about the trouble. Is this using a comcast.net email address or a different domain? Also, is there any additional details on the error?

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riptrackron

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7 Messages

Comcast.net is owned by xfinity so I assume they are the same domain. They are under the same company. So I believe I am using the comcast domain. Ron

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2 days ago

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riptrackron

New Poster

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7 Messages

The email says @@comcast.net

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2 days ago

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riptrackron

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7 Messages

I can read my email on the xfinity website but nothing is coming through to my apple phone or iPad . Don’t know why.

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2 days ago

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XfinityAlfonso

Official Employee

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2.1K Messages

We're glad that you can sign in via the Xfinity website, and since this is the case, can you check your mail settings to ensure that third-party email access isn't blocked?

Turn Your Access to Third-Party Email Programs On or Off in Xfinity Email

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 days ago

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riptrackron

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7 Messages

2 days ago

I have opened my security settings on the website over the last few days and the box has been checked to allow third party access, but still nothing comes through my apple products .

I have had no problem on my Apple products before this. Not sure why it is blocked now. I even tried signing out and in again but it hasn’t helped.

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XfinityJon

Official Employee

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726 Messages

Have you deleted the mail account from both devices, and then logged back in new again?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 days ago

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riptrackron

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7 Messages

The email is working again. Thank you everyone for your help with this problem. You have been great…Ron

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1 day ago

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XfinityGabriel

Official Employee

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2.7K Messages

riptrackron, That is great to hear! Thanks for your time and for reaching out. While we have you and if you have time, would you like us to explore some options to see if you have the best plan available for your household needs?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 day ago

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EG

Expert

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114.3K Messages

@riptrackron

If known. Would you please share with the community what the solution for this issue was so that all readers here may benefit from it ? Thank you.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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23 hours ago

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Email

riptrackron

Blocked IP error.

XfinityFrank

riptrackron

riptrackron

riptrackron

XfinityAlfonso

riptrackron

XfinityJon

riptrackron

XfinityGabriel

EG

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