U

Visitor

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1 Message

Tue, Aug 9, 2022 11:11 AM

Blocked Truth Social

Truth social e-mails are NOT in any incoming comcast.net folder SPAM or otherwise.  Used a different e-mail service and guess what?  Came right through!  Xfinity is blocking these emails.  

Official Employee

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110 Messages

2分前

Hello, @user_2c079e. Was the same device used to access the email in question?

Official Employee

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965 Messages

1分前

Good afternoon,

I've run a few tests and looks like the email service they use to send out their verification emails do not have valid PTR records and are not able to deliver to us. All senders require valid PTR records to be able to send to comcast.net. I've made attempts to reach out to their support, but have not received any replies to try and get this resolved so they can send to our servers. For what its worth they are being rate limited for the most part so the emails are sent, but with a significant delay. 

user_lkp846

Contributor

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354 Messages

@XfinityCSAEmail​  can you run those tests on Apple Card? I haven’t received a statement since end of April. I know other’s are having this problem also.

Official Employee

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965 Messages

@user_lkp846 Good afternoon,

Unfortunately, I would be unable to sign up for a line of credit with Apple Card to run these tests. However, if you have email headers for a previous email you may have received from them - feel free to directly message them to me so I can start digging around and seeing what I can find. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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