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user_ks7
1st Topic

2 Messages

Tuesday, February 6th, 2024 5:35 AM

Closed

Bulk delete Collected addresses - 6000+

My account has been hit with tons of spam and many email addresses in my Collected addresses. When I select more than 1 email address, the delete button disappears. There is NO WAY I'm deleting these one by one. How do you fix this?

Question

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Updated 

9 months ago

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XfinityMichaelC

Official Employee

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4.1K Messages

10 months ago

Hey, @user_ks7! Thanks for reaching out to us on the forums! I apologize to hear that you have received so many emails. When you are trying to delete these emails are you trying through webmail or from a third-party client like Outlook? If it is from webmail, have you gone in and turned on automatic spam filtering? The steps can be found at Set email filters or spam filters.

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user_ks7

2 Messages

I'm trying to delete Collected addresses via web client. Those don't show up in 3rd party programs. I've even spent hours online with tech support who constantly confuse my collected address issue with email. 

For email - the automated spam filtering is really poor. I finally turned on email white listing just to make the tons of junk go away.

9 months ago

0

XfinityXanadu

Official Employee

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300 Messages

It looks like others in our community have come across this as well. With the white listing were you able to get your collected addresses cleaned up?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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9 months ago

0

tgaldabini

New Poster

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2 Messages

Still cannot delete collected addresses in bulk and need a solution to this security problem

9 months ago

0

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