Can I attach an email to an email?

I have attached images to an outgoing Comcast email but need to attach an existing email to a message. I used to do that with Outlook so is there a way to do that with Comcast webmail? I don't see an 'email' category to define this message so used Customer Service. Thanks.

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XfinityJeniece

Official Employee

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3.8K Messages

3 days ago

Hey there, @TerriB, thanks for reaching out through Xfinity Forums regarding sending your email as an attachment on another email. You should be able to save the email to a file (.eml) and then attach that file to a new email. To do that, click on the ellipse in the message header and select the Save option there. If you want to begin sending all emails as attachments instead of forwarding, click on the gear icon in the upper right corner of the Inbox page, then on Settings>Mail>Compose, and you will see the option to send as an attachment. Let me know if this helps!

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TerriB

Contributor

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3.1K Messages

@XfinityJeniece Thanks for the response but I just want to be able to attach an email as a reference in a dispute with a company to show them the email I had already sent that they denied getting. I used to use Outlook and when you chose 'attach' it gave the option of attaching a file or an email and thats whats I needed to do. I could have pasted the content but they wanted the header. Oh well..thanks anyway.

5 hours ago

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XfinityJustinM

Official Employee

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613 Messages

The instructions provided yield the same results the outlook feature took some of the extra leg work out of it, @TerriB. Can you give it a shot and let us know if you were able to get the information over to complete your dispute?

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5 hours ago

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TerriB

Contributor

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3.1K Messages

Thanks but I gave up with trying to prove my case with them. Not worth losing 'more' brain cells.....lol. I did manage to copy and paste the header to show them when I sent the email reply to them and if thats not good enough....I am D O N E

4 hours ago

XfinityJustinM

Official Employee

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613 Messages

Haha, I get it! At some point it no longer becomes worth the effort, but we're wishing you the best of luck! Thank you for always being so kind when visiting our community forums! Until next time. 👋

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 hours ago

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EG

Expert

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116.8K Messages

2 days ago

Concern moved here to the E-mail help section.

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TerriB

Can I attach an email to an email?

XfinityJeniece

TerriB

XfinityJustinM

TerriB

XfinityJustinM

EG

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