Visitor

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1 Message

09/09/2026 4:23 AM

Can I go back to my old inbox format

My email looks completely different and I hate it! It now says OX instead of Xfinity, and I wasn't warned it was about to get weird, just in the last few hours!

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Gold Problem Solver

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27.7K Messages

14 days ago

My email ... now says OX instead of Xfinity ...

Try closing the browser and opening again. If that doesn't work, try logging out and back in again. 

Comcast/Xfinity's https://connect.xfinity.com site has been using Open-Xchange's App Suite for web email since 2016. The favicon on connect.xfinity.com browser tabs is always "X" when I'm on my desktop, but "OX" on my phone. I do not know why.

There's nothing like consistency, and Comcast/Xfinity is nothing like consistency.

Official Employee

 • 

3.8K Messages

13 days ago

@user_v308b7

Thanks for reaching out to us, the information that @BruceW provided is great information on how to access your e-mail. Please let us know if you have any questions or concerns

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