Can no longer access my email. CS phone agents and chat agents couldn’t help.

I have the exact same problem. I was told that someone told them to delete my email account -- it certainly was not us. I have spent/wasted hours with them and they have been unable to fix the issue. I still cannot use my email account, much less access old email. Further, they cannot even tell me what happened to cause the account to be deleted or who "told" them to delete the account. It is interesting to hear that others are having the same problem. What was especially frustrating is that in being passed around to at least seven different customer service agents and being frustrated beyond belief -- they kept trying to sell me security services for my account. 

Hello, @Wjmfour1! Thanks for reaching out to us on the forums! I apologize to hear that you are having issues with your email and would like to see what we can do for you.  Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you?

@user_4204wa If you're having email issues please direct message us your full name and address so we can look into this for you.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Hello @user_c9cvyl How can we assist?