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user_568c05
1st Topic

Visitor

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1 Message

Monday, September 15th, 2025

Can not access email. browser times out.

Ca not access email.  I have tried several times and the browser times out.   I am now trying to get into settings and it has been trying for half hour. Just a moment. This is taking a bit longer than expected, but we're on it. 

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2 days ago

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XfinityJon

Official Employee

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639 Messages

25 days ago

Hello user_568c05, I certainly understand how important email is these days. I would be happy to assist further. I do have a couple questions to help me understand the situation a little better. Are you accessing your email directly on Xfinity.com, or are you using a 3rd party client (ie: Outlook, Mail for Apple, or Mail for Android, etc.)? Are you using a mobile device, or a computer to access your email, currently?

 

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ted1

Contributor

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13 Messages

I am trying to access my email from Xfinity , on the Xfinity app on my Xfinity Pixel phone. The app says no updates are needed. 

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10 days ago

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XfinityEmilyB

Official Employee

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2.4K Messages

 

ted1 We will work with you until we get to the bottom of this and you're able to access your Email. Which browser did you use to access our webpage? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

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user_lw0hkg

Visitor

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1 Message

@XfinityEmilyB​  I am having the same issue.

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2 days ago

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ted1

Contributor

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13 Messages

10 days ago

Bingo- eventually it times out , dots within a circle is all i get. Terrible, once again Xfinity fails. 

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