can send but not receive emails

I am able to send but not receive emails on my Xfinity account. This started at least two days ago. I have checked my account settings for suspicious activity and did not find any. This applies to both my devices. Is there a solution please?

Responses

XfinityAldrik

Official Employee

•

1.7K Messages

9 months ago

Thank you for reaching out to us @perchbelly! Have you noticed if you are unable to receive emails from all/multiple email addresses or only specific email addresses?

4

perchbelly

Visitor

•

3 Messages

It would appear to be from all email addresses

9 months ago

0

XfinityAldrik

Official Employee

•

1.7K Messages

I appreciate you for clarifying that @perchbelly! Are you using a third-party app like outlook or Apple Mail? Are emails missing when signing in to your email on our website?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

9 months ago

0

perchbelly

Visitor

•

3 Messages

@XfinityAldrik Hi, it would appear that all incoming mail is affected. I have asked some friends to email me and their emails didn't show up.

9 months ago

0

XfinityAldrik

Official Employee

•

1.7K Messages

Oh no! Thank you for double-checking! Are you using our website or a third-party app @perchbelly?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

9 months ago

0

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perchbelly

can send but not receive emails

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