shunk's profile

Regular Visitor

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10 Messages

Wednesday, July 2nd, 2025 3:07 PM

Cannot access email on mobile devices

For the second time in a few weeks, I cannot access my Xfinity email on my mobile devices. (I'm fine on my laptop, and I can access my email via Chrome on my phone--but that is totally inconvenient). The first time access to my email returned after 24 hours or so. This time, nothing. I rebooted my mobile devices and tried again to get my email, with no luck. This morning I removed the email app on my Samsung phone and when I reinstalled it, I tried to set up my email--with no luck. The error message said, "Couldn't verify account: Your IP address is blocked by the email server. Contact your email service provider for help." I cannot get to any of the sites that the FAQs tell me to go to re: blocked IP addresses! The Xfinity app is of no help since I don't have an account with Xfinity. (We moved to a place without Xfinity, but I kept my email.)

I also tried the manual set-up mode, following the settings listed on the Xfinity sites. No joy. I could not add it either to my Outlook email app. Also, my email settings DO state that I allow access via third-party programs. Since I no longer have Xfinity internet, I cannot put in a trouble ticket. Help?! Or is my only solution to get rid of my Xfinity email? 

Official Employee

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2.2K Messages

5 days ago

Greetings, @shunk! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your email, but you have definitely come to the right place for assistance.

 

We increased the security requirements for third-party email applications using a non-encrypted connection. They now need to go through a secure mail server, which can be set up in your port settings. It's possible these new requirements started causing a conflict when you reinstalled the email app. You can find more details about how to update your settings here: https://www.xfinity.com/support/articles/update-your-xfinity-email-settings

 

Please let me know if this helps clear things up for you.

Regular Visitor

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10 Messages

Thanks. Interestingly, I started getting email without doing anything further. 

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