Cannot Access Email on Phone

Was out of country and my iphone email access was locked. Have always been able to access my email via web. How do we fix this so I can access emails via my iphone again?

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XfinityOrlandoM

Official Employee

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1.4K Messages

2 months ago

@user_patc13

Thanks for reaching out to us, this link https://www.xfinity.com/mobile/support/device-troubleshooting?page=device/apple/iphone-12-ios-17/topic/e-mail/setup-email/choice/xfinity-imap has great information on how to access your Xfinity e-mail on your iPhone

you want to make sure that you're can log into your account via our Xfinity website https://login.xfinity.com/login and enter your credentials into your iPhone settings

2

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user_patc13

Visitor

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2 Messages

I know how to log into my Xfinity email and was able to successfully access my email via my computer, but access from my iphone was blocked in Europe & in US when I returned.

I have subsequently fixed my problem, very disappointed with this community forum as it was not helpful.

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1 month ago

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I apologize that you are feeling that way, user_patc13! We want every experience to be a good one! I understand needing access to your emails at all times, whether home or away. I am happy to hear that the issue is resolved, and you can access your emails once again.

We love to share knowledge that may help others here in the Xfinity Forums. Did you need to go through a password reset to gain access once again or did you speak with our Customer Security Assurance team who got it unlocked?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

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user_patc13

Cannot Access Email on Phone

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