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user_887a20
20th Anniversary celebration
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3 Messages

Monday, June 10th, 2024 1:02 PM

Cannot add Xfinity email to Samsung Galaxy S21 phone

I deleted my xfinity email  accounts from my phone because emails were not syncing and when I try to add them again I get the message that " cannot verify account" after entering email address, password , and Xfinity code - what to do?

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5 months ago

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user_887a20

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3 Messages

6 months ago

At about 5PM on same day I made the post I  was able to add my emails back and everything worked fine.

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XfinityGabriel

Official Employee

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1.9K Messages

 

user_887a20, Hi there! Thanks for reaching out and for your patience while waiting for a response. We are happy to hear that you were able to add those emails back. Is everything still working for you at this time? Do you have any other questions or concerns we can assist with today?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 months ago

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BostonDriver88

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30 Messages

6 months ago

I'm seeing this right now.  Until today, things worked perfectly with the same app.  

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