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s_raw
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Regular Visitor

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7 Messages

Wednesday, February 26th, 2025 8:33 PM

Cannot Connect to Expiring email

I got email from comcast saying one of my email addresses will be deleted.

When trying to connect, I am told to reset my password by getting a code from an "agent."  The listed phone number does not get me anything.  The chatbot has no idea what I need.

On this forum chat, I'm not getting any reply, but my chat window shows an old conversation with CCKevinL from 2015.  Is Kevin still there?  How do I send a chat request to the whole team so the first available person can reply?

Thanks,  -- Steve

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2 months ago

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s_raw

Regular Visitor

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7 Messages

2 months ago

This is what I get.  See image pasted above.

(edited)

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s_raw

Regular Visitor

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7 Messages

2 months ago

This email account is the Primary user on the Xfinity account.  There are two other email users and user logins on this account.

Is there someone at Xfinity who can help me reset my password and get me going again? 

Since this is the Primary user, I cannot update the password from another account.  Only the Primary user can do that.

See above for what I've tried.  Has not worked.

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Again

Expert

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31.4K Messages

@s_raw​ 

Try getting in touch with Customer Security Assurance:

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week  
Contact: 1-888-565-4329 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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2 months ago

s_raw

Regular Visitor

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7 Messages

Thank you!  After calling that number and talking online with two different security representatives over the course of about two hours I was finally able to log in to that account.

Whew! 

I'm not sure how to mark the  above comment from "Again" as the Accepted answer.  The only comments I can mark as Accepted are the ones I wrote, but you can tag this question as Resolved.

Thanks again, -- Steve

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2 months ago

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