Visitor

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2 Messages

Tuesday, September 9th, 2025

Cannot get into my email [Edited]

I cannot get into my email account.  Please advise me about any changes.

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Official Employee

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1.6K Messages

29 days ago

Hello user_xzhrpy, thank you for taking the time to reach out to us for help with accessing your email. Our Xfinity Forums is an excellent place for help with concerns like this. I'm sorry that you are having the trouble. I know it's difficult to keep up with communications when you can't access your email. Are you using our website xfinity.com to access your email? If so, when signing in to the email address are you able to access your inbox or is there an error message? 

Visitor

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2 Messages

tell me how to log into my email

Official Employee

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2.6K Messages

@snail42

 

 Thanks for reaching back out could you give us a little more detail on what issues you're having accessing your xfinity email ?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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