Your post was made Private because you put your email address in the Subject line; personal identifying information isn't allowed to be posted publicly here. You can edit your post to remove the email address and add a more acceptable Subject line by clicking on the three dots to the right of your post and choosing Edit. Once you make the change click Post.
We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Please provide a summary of your issue, such as error messages or codes so the Community can have an understanding of your concerns.
have the same problem haven't been able to sign in since last Wednesday 5/13/2026
A "me, too" post doesn't help us help you. Please give us more details without posting any personal identifying information.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
same issue on phone right now with comcast trying things no luck DAY 6
You need to give us information about the issue you're having, even if it sounds like the issue someone else may be having.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
@user_pztqso We are happy to further assist you with getting back into your email box. Our awesome expert @Again is correct that we need some further details to best help.
1. Are you seeing an error message when you try to log in?
2. Are you trying to login to our email website or using a 3rd party email program like Outlook?
3. What troubleshooting steps have you tried so far such as resetting the password?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
You'll need to give us more information. What have you tried so far? Are you a new customer? If so, you won't have an email address.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
EG
Expert
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118K Messages
1 month ago
Concern moved here to the E-mail help section for assistance.
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Again
Expert
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34.3K Messages
1 month ago
@user_878bav
Your post was made Private because you put your email address in the Subject line; personal identifying information isn't allowed to be posted publicly here. You can edit your post to remove the email address and add a more acceptable Subject line by clicking on the three dots to the right of your post and choosing Edit. Once you make the change click Post.
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XfinityMartyR
Official Employee
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3.3K Messages
1 month ago
We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Please provide a summary of your issue, such as error messages or codes so the Community can have an understanding of your concerns.
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user_pztqso
Visitor
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2 Messages
2 days ago
have the same problem havent been able to sign in since last wednesday 5/13/2026
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user_a8r9v4
Visitor
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1 Message
2 days ago
can not bring up e-mail on xfinity?
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