I couldn't log in. Rejected my username, phone and email. Xfin didn't send code to allow me to sign in and fix issue. Tried opening email again and I was auto-sign in!! Baffling and absurd.
I'm a legacy email account. I left Comcast/Xfinity several years ago while retaining my mail address. I'm unsure why it locked me out briefly. It wouldn't accept any of my credentials, so I tried my normal email bookmark to access and surprisingly, I was logged in. Makes no sense. Try accessing as you normally would. It might work.
I should note that I do not sign out every time I close my email.
We are glad to take a closer look at this for you @janswers! Please feel free to shoot us a private message with your details so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_6af5b3 What platform are you trying to access your email account on?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_49e3gm Have you tried any troubleshooting steps to narrow down the issue? I'd recommend signing in with a different device or web browser, try a private or incognito webpage, or clear the cache and cookies on your browser.
janswers
Visitor
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24 Messages
12 days ago
I couldn't log in. Rejected my username, phone and email. Xfin didn't send code to allow me to sign in and fix issue. Tried opening email again and I was auto-sign in!! Baffling and absurd.
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user_6af5b3
Visitor
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1 Message
12 days ago
Same problem here. Can't get past the first screen. It doesn't accept my user ID or e-mail address.
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XfinityThomasD
Official Employee
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1.3K Messages
10 days ago
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