Cannot Log-in to Comcast email

Thank you for reaching out on our Community Forums about your email login issues @robert_b18 — we appreciate you taking the time to let us know. I see you mentioned that you’re receiving an error stating your login credentials aren’t valid.

Have you had a chance to try resetting your password yet? Additionally, could you confirm whether you’re attempting to sign in through our website or if you’re using a third‑party email client such as Outlook? This will help us narrow down the cause and guide you toward the right solution.

@robert_b18​

The exact error message when I try to access the acct from the xfinity email app is "Error:  We couldn’t access your external email [Edited: "Personal Information"]. Please update the password in settings."

If you added an external email to the webmail site if I remember correctly Xfinity removed the ability to log in to that around June of 2025.  You might be getting this error now because your account might soon be moved to Yahoo! Mail, but it can't do that with the external email there.  Now, having said that....have you tried logging out of your primary email and then signing in with that external email?

The other thing to check, and I wish I could remember how this works out, is in webmail click on the gear icon and then on Email Settings.  In the left pane click on Accounts.  I already removed mine long ago, but could you tell us what you see in the main pain for the external account?

I just signed out of the xfinity email app and tried to log-in.  It then asks for a code to be sent to another email (not an xfinity email) but the code never comes.  If the acct has migrated to yahoo, how would I know?

I just tried again and now I can log-in to[Edited: "Personal Information"] and that's all I see in the app's email pain - no other accts.  So it hasn't migrated to yahoo.