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BoatEscape
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3 Messages

Wednesday, June 11th, 2025 3:31 PM

Cannot send email from my ipad but can receive

Hello, suddenly I cannot send email from my ipad ( actually my wife uses it so I really need to get this fixed- we only have the 1 Xfinity email) via the Apple mail app.  This has been ongoing for about a week now. I have looked through the forums and tried all suggestions. I have deleted and re-added the mail app several times.  I have tried changing the SMTP server port to 465 (from 587) several times and get the error after validating " Cannot connect to the outgoing mail server for .....  Clicked on "repair" and no help. I have, of course, shut the ipad down several times.  I got into a chat and they said they were fixing on their end and gave me a ticket number and said I would receive a message in an hour - now at least 4 days ago. cannot seem to navigate back and get a live agent to check on the ticket.  Thanks in advance for any help.  Bob

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30 days ago

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BoatEscape

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3 Messages

1 month ago

Continued.  Maybe I should have mentioned that we have used comcast/Xfinity email through several iPads over many years successfully with no issues. I also had it set for POP3 and did not have any option but imap when I tried deleting/adding.

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XfinityJoe

Official Employee

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875 Messages

30 days ago

Good morning, @BoatEscape are you able to send an email while logged into the web portal at https://login.xfinity.com/login

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BoatEscape

Visitor

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3 Messages

Thanks,  @XfinityJoe . Yes, no problems sending/receiving from ComcasXfinity on the web. Just that I cannot send from my ipad. I do receive emails on my ipad.

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30 days ago

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XfinityJamesC

Official Employee

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2.2K Messages

That is definitely helpful, @BoatEscape. We can try running through some troubleshooting steps together and see if anything is out of order.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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30 days ago

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