Visitor
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2 Messages
cannot send email
All of a sudden I cannot send email. Am receiving the following message:
Sending of the message failed.
An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: resomta-a2p-647345.sys.comcast.net resomta-a2p-647345.sys.comcast.net Excessive failed authentication, ESMTP server temporarily not available.
BruceW
Gold Problem Solver
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27.1K Messages
10 days ago
This usually means that one or more of your devices is repeatably trying to log in to the mail system, but is supplying an incorrect ID or password. Eventually the system will lock you out for a period of time. The Comcast Security Assurance group (see https://spa.xfinity.com/contact-us) may or may not be willing and able to help you.
If not, you'll have to locate the troublemaker yourself. https://forums.xfinity.com/conversations/email/possible-solution-for-unable-to-connect-to-email-from-apple-maybe-other-devices-after-changing-comcast-password/65a1a8fbf961c6163a367c6f describes one approach.
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XfinityJamesC
Official Employee
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2.7K Messages
8 days ago
Greetings, @user_0y93d9! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your email account. You have definitely come to the right place for assistance.
I tend to agree with @BruceW about the repeated authentication issue. The outgoing mail server is usually the first thing that gets impacted. Please let us know if you are able to clear things up as advised, or if you encounter any issues. Our amazing community is always ready to help.
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user_0y93d9
Visitor
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2 Messages
2 days ago
Thank you BruceW and XfinityJamesC.
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