Cannot setup email accounts on my Samsung phone.

THIS IS TGE SECOND TIME I HAD TO TYPE THIS BECAUSE SOMETHING WENT WRONG ON YOUR END!

I cannot get xfinity email on my S23 Samsung phone. I did a security update this week and haven’t received email since. I have already deleted the account and tried to add it again. I get the following error:

Unable to connect to server(#9#[“NO”,[ALERT”], “Temporarily blacklisted IP Address -try again later”])

I am not using Two Step verification on this account.

Email works fine on my iPad and desktop. Just not on my phone

Responses

U

user_1glps2

4 Messages

5 months ago

I’ve been trying again all day. Still same error.

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XfinityKrista

Official Employee

•

1.5K Messages

Hello @user_1glps2, thank you for taking the time to reach out on social media. I understand your concern with the email, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 months ago

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U

user_1glps2

4 Messages

@XfinityKrista I sent request info in chat

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5 months ago

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U

user_1glps2

4 Messages

5 months ago

My e-mail finally loaded this morning. It appears my issue has been resolved.

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user_1glps2

Cannot setup email accounts on my Samsung phone.

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