Can’t Access email account

user_2616xt, This is what I found for you: Non-customers must access their Xfinity Email account at least once every nine months to keep it active. This applies to former customers who have disconnected their Xfinity services but wish to retain their email functionality. If they do not log in within this timeframe, their email account may be closed, and the contents will not be recoverable. Additionally, they must have logged into their account within 90 days prior to disconnecting service to maintain access to their email address.

You can use the self-service option by going to xfinity.com. You should be able to update your password there if you are within that time frame. Please let us know if there is anything else we can do to help.