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Tuesday, April 14th, 2026 8:21 PM
cannot access my email account
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Official Employee
154 Posts
3 hours ago
Thank you, @user_9749ao for reaching out with your concern on our Xfinity Community Forums! We're here to help! ❤️For us to be better able to assist you, could you please give us some additional information on the difficulty you are experiencing? If you are trying to log in to your @comcast.net email you may follow these instructions: https://www.xfinity.com/support/articles/how-to-access-email-account.If your password is not working, you may need to reset your password by going here: https://idm.xfinity.com/myaccount/reset.If these options do not work for you, or you are receiving some other type of error, please let us know and we would be happy to further assist you! 😀
XfinityCliff
Official Employee
•
154 Posts
3 hours ago
Thank you, @user_9749ao for reaching out with your concern on our Xfinity Community Forums! We're here to help! ❤️
For us to be better able to assist you, could you please give us some additional information on the difficulty you are experiencing?
If you are trying to log in to your @comcast.net email you may follow these instructions: https://www.xfinity.com/support/articles/how-to-access-email-account.
If your password is not working, you may need to reset your password by going here: https://idm.xfinity.com/myaccount/reset.
If these options do not work for you, or you are receiving some other type of error, please let us know and we would be happy to further assist you! 😀
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