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user_zn0kgu
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2 Messages

Sunday, June 9th, 2024 3:02 PM

Can't access email

I can log into my account but when i click on check email it just keeps sending me back to the homepage.

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6 months ago

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MikeB39A

Problem Solver

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595 Messages

6 months ago

Have you cleared your cache and cookies?

Also try another browser and see if any better.

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user_zn0kgu

2 Messages

Have tried both of those and it still keeps sending me to the homepage when I click on check email.

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6 months ago

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XfinityJosephA

Official Employee

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1.4K Messages

user_zn0kgu what about trying another device? It sounds like you're trying to log into www.Xfinity.com, but can you confirm? 

 

I would move your focus to testing on another device and making sure the device in question has all the latest updates. Also avoid getting to www.Xfinity.com with shortcuts or bookmarks. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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6 months ago

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