Can't access email

This is a new account I got in the beginning of May. I can access everything else but can't login to email. I click the link on the main menu and it tells me to click another link and still just goes to help page on how to sign in and not the email page. I've tried other browsers too and it's the same thing.

@user_9ihq88 Thank you for keeping us posted so we can continue working on your Email issue. Due to low usage, the ability to create new Xfinity email accounts (comcast.net) is no longer available. Customers with existing Xfinity email accounts can continue using those accounts with no changes.

I was given an email when I signed up, I didn't pick one. When I log onto my xfinity account it shows that i have a comcast email as says "You can activate the email by accessing the inbox with your Xfinity ID and password." But I can't do that, the links won't let me. 

But for everything else(bill pay, watching the Xfinity Stream App (if you have TV services) works under the same ID, am I understanding that right?  We can check and see if the user ID has been disbaled in some way.

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, then entering “Xfinity Support” in the “To” section. Please include your name and address, and I'll be happy to help.