Skip to main content

    Support

    Offers

U
user_4xc7y4
1st Topic
Originator

4 Messages

Sunday, September 15th, 2024 4:04 PM

Closed

can't access email

Several days ago I was no longer able to access my email on any of my devices, nor have I been able to access it through the Xfinity website.  I am stuck in an endless loop trying to log-in to my email, however I am able to access everything else in my account both online and through the app.  I've attempted several password resets, cleared cache and cookies, rebooted my devices and still am stuck in the loop.  

Question

 • 

Updated 

2 months ago

188

2

0

XfinityDemitrius

Official Employee

 • 

1.8K Messages

7 months ago

Hey @user_4xc7y4, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Email service. I would be more than happy to offer my assistance looking into this further for you.

 

Are you able to successfully access your Xfinity account details through the Xfinity App and web portal using the same Xfinity ID? When attempting to access your Xfinity Email service, are you able to successfully log in online or do you receive an error code/message? Do you receive a message that your inbox is loading? 

5

0

user_4xc7y4

4 Messages

It's strange, as I am able to log-in to the app and the website using my ID/password.  However, when I attempt to access email only, it loops and occasionally says my inbox is loading.  As a result, none of my devices receive email.  It almost looks like my password across those devices aren't recognized.

7 months ago

0

XfinityDemitrius

Official Employee

 • 

1.8K Messages

Could you please visit our Xfinity Email web portal by Clicking Here. When you sign in, does the Xfinity Email Inbox load? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

user_4xc7y4

4 Messages

It does NOT load.  It loops from a blank page to a sign-in dialogue box.

7 months ago

0

user_4xc7y4

4 Messages

When I stop the loop and attempt to re-enter my log-in information I receive the following message "A required service is temporarily unavailable. Please try again later. (SRV-0001)"

7 months ago

0

XfinityKrista

Official Employee

 • 

1.5K Messages

Thanks for taking the time to work with me today @user_4xc7y4,. 

 

I'd like to check into this further for you. 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

  

 

 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

sheryltoo66

Contributor

 • 

57 Messages

2 months ago

I am having the same issue. My email worked this morning but I haven't been able to get it to open on any device I own this evening. I've tried my cell phone, a tablet and my Outlook email software, and xfinity on line. When using my tablet, phone, and online, it keeps saying it can't load and to reload. I had my husband try logging into his email account and he has not problem both on his computer and cell phone. I can log into my account on line but then it won't open my email.

1

0

XfinityVictor

Official Employee

 • 

1.3K Messages

 

sheryltoo66 Hello, are you still having email issues?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

forum icon

New to the Community?

Start Here