can't access email

It's strange, as I am able to log-in to the app and the website using my ID/password.  However, when I attempt to access email only, it loops and occasionally says my inbox is loading.  As a result, none of my devices receive email.  It almost looks like my password across those devices aren't recognized.

Could you please visit our Xfinity Email web portal by Clicking Here. When you sign in, does the Xfinity Email Inbox load? 

It does NOT load.  It loops from a blank page to a sign-in dialogue box.

When I stop the loop and attempt to re-enter my log-in information I receive the following message "A required service is temporarily unavailable. Please try again later. (SRV-0001)"

Thanks for taking the time to work with me today @user_4xc7y4,. 

I'd like to check into this further for you. 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message