1 Message
can't access email/webpage redirects
When I click the "check email" button, it redirects me to the xfinity email support page. I have tried adding my email to 3rd party applications (samsung email and thunderbird) but I am unable to login via these. Please help.
If possible, I would like to set up a redirect to my new email.
XfinityJohnG
Official Employee
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1.2K Messages
1 month ago
Thank you for reaching out to our team here @ethanbarry. I will be happy to assist you from here with any email set up. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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107.1K Messages
1 month ago
Concern moved here to the E-mail help section.
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