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Can't access my Comcast email in Chrome
For some reason I can't access my Comcast email from Chrome. I can access it just fine in Edge, but I primarily use Chrome. The log in process appears to go just fine and I enter in my user name and password and hit enter. Then I get the two factor authentication where I get sent a security code. I enter the security code when prompted and hit enter and it just cycles me back to the log in screen. It's just and endless cycle and I never get logged in. There's no error code, nothing that can help me figure out what's wrong. I've rebooted my laptop and I've cleared all of my cache, but nothing has worked.
XfinityFrank
Official Employee
•
1K Messages
10 months ago
Hi there @user_ccrpkn ! Thanks for reaching out to us here on the Community Forum about your email issue. From what you've described it sounds like the issue is with Chrome itself and not the email address. Some other additional pieces of troubleshooting I would suggest is making sure you have no extensions that may be interfering. Beyond that, uninstalling and then reinstalling Chrome may be helpful. Let me know how it goes!
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