12 Messages
Can’t access my email
Haven’t been able to get into my Xfinity email address for a while. Click on check email on the Xfinity site but keeps taking me to the same page. Where I click the link but then goes back to the same page.
12 Messages
Haven’t been able to get into my Xfinity email address for a while. Click on check email on the Xfinity site but keeps taking me to the same page. Where I click the link but then goes back to the same page.
user_8919a4
12 Messages
17 days ago
this is the page it keeps bringing me to.
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XfinityPaula
Official Employee
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1.4K Messages
17 days ago
Hello @user_8919a4 I'm sorry that you are having trouble with accessing your email account. Having access to our email address is important, I will check your account and see if the email address itself is still active.
There have been a lot of changes with email accounts and if you have not accessed in some time it's possible that the email account was deleted.
We are talking in DM regarding another post, I will follow up with you there for your email address specifics.
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