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user_de0070
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6 Messages

09/12/2026 8:41 PM

Can't add Comcast email account to Apple Mail on my MacBook

I deleted both my iPhone and MacBook mail accounts to re-add them and hopefully correct syncing problem. I was able to add back my email account on my iPhone but only my my inbox reloaded and now when I try to add my account to my MacBook, it says the password is not correct when I just used the password with no problem on my phone. I've tried toggling off the 3rd party app setting off and on but didn't correct the problem. Please help; very frustrated over here.

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4 days ago

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XfinitySean

Official Employee

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1K Messages

11 days ago

Hi there user_de0070, thanks for taking the time to reach out on the community forums! It's odd that you were able to get the email account on one device but not the other, especially when they're both in the Apple ecosystem, so I can definitely understand why you'd be frustrated. The first thing I'd recommend is comparing the settings on your MacBook with what you've set on your phone to see if anything stands out or is set differently. I'd also recommend checking our support page covering how to set up Xfinity Email addresses with email programs to ensure your settings are correct. 
Please let us know if you need further assistance!

 

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user_de0070

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6 Messages

Settings all the same as before when both devices were working. Not sure why my email accounts switched over to being POP accounts, and I'm not able to add to either device as a new IMAP account. That's why things weren't syncing like before because of them switching to POP and I lost a ton of history because I deleted the accounts to reload them before I realized they were no longer IMAP accounts. After finally finding a different avenue in to adding my account back to MacBook, I was able to get my email back into Apple mail but only as a POP account.

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6 days ago

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user_de0070

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6 Messages

I also wasn't able to see your response here until just now. Or any other responses on other threads.

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6 days ago

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XfinityQuemekia

Official Employee

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1.5K Messages

Thanks for getting back to us with an update, I'm happy to hear you were able to get everything sorted out.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 days ago

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user_de0070

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Any idea why my account is now a POP account when it used to be an IMAP account, and why I'm unable to re-add it as an IMAP account?

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4 days ago

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XfinityQuemekia

Official Employee

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1.5K Messages

It's possible that Xfinity's security system automatically turned off access for third-party email apps, this can happen if the system detects unusual activity or if the account sits idle. 

Turn your access to third-party email programs on or off in Xfinity Email

Switch to IMAP — General instructions

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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4 days ago

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