@user_1k5zsc Hello, Thanks for reaching out. Can you provide us with more details as to what's going on so we can assist. Are these notes on your account, email or personal devices?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I'm having the same issue. My phone and iPad stopped fetching mail as soon as I updated to iOS/iPadOS 17. Now, my MacBook is having the same issue and that hasn't been updated yet. Any ideas what's going on?
Greetings, @MpPierce66! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your email, but you have definitely come to the right place for assistance.
It's possible the new iOS caused one or more of your email settings to revert to the default state. Either that, or a new security enhancement may have been enabled while you were on the previous iOS, and it never caused an issue until the iOS was updated.
There are a couple different things you can try, in order to bring everything up to the current standard. One of the more recent changes was a new security checkbox in your Xfinity Connect email settings, allowing you to enable/disable access to third-party email clients like Outlook, Google, Apple Mail, etc. This checkbox is usually enabled by default, but it may have become unchecked at some point. You can find more details about how to access those settings here: (https://www.xfinity.com/support/articles/third-party-email-access)
The other thing you may want to try is a deliberate password change. For some reason, a long recognized password can sometimes become unrecognized after a system change occurs. This can usually be corrected by temporarily changing your password, and then changing it back to the one your programs all recognize. I had to do this when I upgraded my phone last week, and it made the transition go a lot smoother.
If you continue to have issues after checking those settings, please let me know, and we can look into this for you.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thanks, James. I double checked and I have the third-party checkbox is checked, so I reset my password and it's working on both macOS Sonoma and iOS 17. Thank you!
That's so great to hear @MpPierce66! 🙌 Please feel free to message us if anything else comes up. We hope you enjoy the rest of your evening and thanks for being part of the Xfinity family. ❤️
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I just upgraded to ios17 as well. No email now on our 2 ipads. However we are getting the emails on the desktop. I checked the 3rd party box on the desktop but cannot find where to see that on the ipad. Any suggestions?
@tjrachke The 3rd party setting is just on the Xfinity site, not on your devices. I had to reset my Xfinity password to get everything to work. Seems like that forces everything to resync.
I am having the same issue. I confirmed the 3rd party box is checked. I kept getting an error saying it couldn't sync. I deleted the account, thinking a re-install may fix it, but now I can't add the email account at all. I enter everything and when I click DONE, it says 'Comcast is currently unavailable.' But I can access my email account through the web browser. Please help.
Thanks for commenting, @user_ehbyfp. Did you try resetting the password as well? That seems to have helped other users with this issue.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_onjg4i thank you for letting us know. Glad to hear you can still access your email via our website, and I am sure our backend office is working on an update to provide a stable connection. Let us know if you are still having trouble; we are always happy to help.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am getting this exact problem after resetting the password using a web browser and setting up the account on my iphone. IOS upgrade to 17.2.1 last night. No vpn and web browser works fine. Seeing in other forums that this is a consistent problem for over a month and it also impacts Outlook. Clearly a Comcast problem and appears to be related to your data breach. The affected email address is [Edited: "Personal Information"].
@user_i2swuz I sent you a private DM a moment ago. Can you reply to it when you get a chance?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
My phone updated to iOS 17, and my phone quit fetching the Comcast mail on my phone. I went on to my Mac and Comcast says it’s unavailable. Please help!
Greetings, @user_qxndna! I'm sorry to hear you are having the same issue after updating to iOS 17. Have you already tried enabling the security checkbox and changing your password, as mentioned above, to see if that made any difference?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello, I am new to this thread but am having the same connectivity issue after upgrading to iOS 17.2. I have tried to find the security checkbox on the Xfinity web site, but I happen to be BLIND and my screen reader cannot find the e-mail security tab once I log into the web site.
Update: Problem solved with help of Xfinity Security support. Turns out that there was a discrepancy among passwords on some of my devices vs. main Xfinity login password. They helped me insure the 3rd-party security checbox was enabled, and then walked me through creating a new password on main Xfinity account and re-syncing with my devices. All is well now.
That's great @pdevasto I'm glad our Security team was able to work with you to fix the issue. Thanks for the update!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDaveL
Official Employee
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190 Messages
1 year ago
@user_1cae48
I sent you a private DM a moment ago. Can you reply to it when you get a chance?
3
MpPierce66
Not applicable
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3 Messages
1 year ago
I'm having the same issue. My phone and iPad stopped fetching mail as soon as I updated to iOS/iPadOS 17. Now, my MacBook is having the same issue and that hasn't been updated yet. Any ideas what's going on?
3
tjrachke
Visitor
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1 Message
1 year ago
I just upgraded to ios17 as well. No email now on our 2 ipads. However we are getting the emails on the desktop. I checked the 3rd party box on the desktop but cannot find where to see that on the ipad. Any suggestions?
1
0
user_ehbyfp
1 Message
1 year ago
I am having the same issue. I confirmed the 3rd party box is checked. I kept getting an error saying it couldn't sync. I deleted the account, thinking a re-install may fix it, but now I can't add the email account at all. I enter everything and when I click DONE, it says 'Comcast is currently unavailable.' But I can access my email account through the web browser. Please help.
1
0
user_onjg4i
1 Message
1 year ago
I’ve updated iOS, changed xfinity password, no VPN, can access Comcast email via xfinity.com. I’m at a loss. Calling xfinity was not helpful.
thanks in advance for any assistance.
1
0
user_i2swuz
1 Message
10 months ago
I am getting this exact problem after resetting the password using a web browser and setting up the account on my iphone. IOS upgrade to 17.2.1 last night. No vpn and web browser works fine. Seeing in other forums that this is a consistent problem for over a month and it also impacts Outlook. Clearly a Comcast problem and appears to be related to your data breach. The affected email address is [Edited: "Personal Information"].
(edited)
1
0
user_qxndna
1 Message
10 months ago
My phone updated to iOS 17, and my phone quit fetching the Comcast mail on my phone. I went on to my Mac and Comcast says it’s unavailable. Please help!
1
0
pdevasto
Visitor
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9 Messages
9 months ago
Hello, I am new to this thread but am having the same connectivity issue after upgrading to iOS 17.2. I have tried to find the security checkbox on the Xfinity web site, but I happen to be BLIND and my screen reader cannot find the e-mail security tab once I log into the web site.
0
0
pdevasto
Visitor
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9 Messages
9 months ago
Update: Problem solved with help of Xfinity Security support. Turns out that there was a discrepancy among passwords on some of my devices vs. main Xfinity login password. They helped me insure the 3rd-party security checbox was enabled, and then walked me through creating a new password on main Xfinity account and re-syncing with my devices. All is well now.
1
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