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user_dv00kj
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Tuesday, December 9th, 2025 2:09 PM

Can't connect Comcast email to Samsung 25s phone

This just started yesterday by not syncing. I followed the suggestions and deleted it from my phone, now I cannot add it. My email works on my desktop. What did you upgrade and break? I see from past postings that this seems to be a yearly problem. I've been fortunate until now. HELP!!

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5 days ago

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XfinityGabriel

Official Employee

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3K Messages

2 months ago

 

user_dv00kj, Hi there! Thanks for taking the time to reach out. As someone who depends on my emails for my job and business, I can understand the importance of being able to access your emails without any problems. I am sorry to learn about this experience. You've come to the right place. We are a team of experts who are dedicated to resolving email concerns over social media. We can help. Starting in June 2025, customers with a comcast.net email will be invited to upgrade their email account to Yahoo Mail for a better email experience at no extra cost. Invitations will roll out gradually through 2026, and when the time comes, you’ll see yours in your inbox or when you securely sign in to connect.xfinity.com. For more details on the upgrade, please feel free to visit this link here. Are you able to access your emails directly from our web server using your browser on your Samsung phone at this time? 
 
If you haven't received the email to upgrade yet, to provide our customers with additional security, we added a new checkbox to the Xfinity Email website. This may affect your ability to manage your Xfinity Email (Comcast.net) through a third-party program such as the Samsung email app. The security setting is checked by default. You can easily change this setting at any time by checking the box and turning on access. Here's how below. Please let me know if this helps.
  1. Sign in to Xfinity Email using your Xfinity ID and password.
  2. In the top-right corner, click the Gear icon, then select Settings.
  3. Click Security.
  4. Uncheck the box under Third Party Access Security to prevent third-party programs access to your Xfinity Email, or check the box to allow access.

 

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user_op9d5q

Visitor

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1 Message

My ability to log in to my Comcast e-mail just stopped on 1/14/26. Settings are all correct, password is correct, I can log in with it on a browser. I uninstalled and reinstalled on my Galaxy S25, which have checked this e-mail account just fine for nine months until this week. It. Just. Stopped. Connecting.

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16 days ago

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XfinitySean

Official Employee

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420 Messages

Hey there user_op9d5q, sorry to hear you're having issues accessing your email through the Samsung email app! If you've already confirmed that the server settings are correct as seen here, the next thing I would check is to make sure third party email access is enabled through the Xfinity email website. You can find steps to enable this setting here. Please let us know if that helps!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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14 days ago

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rogham

New Poster

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2 Messages

"Here" leads to error code 404. Soooo heloful

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7 days ago

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XfinityAdrienne

Official Employee

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1.7K Messages

Good Morning, @rogham! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. Can you attempt this link here to see if that removes the error when attempting to view the page? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 days ago

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