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user_j13olq
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Tuesday, November 7th, 2023 5:08 PM

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Can't connect to E-mail!

I keep getting a bad request 400 all day today trying to view and respond to emails today 11/07/2023.

Question

 • 

Updated 

11 months ago

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user_81e7c8

Visitor

 • 

1 Message

1 year ago

I'm having the same issue.

1

XfinityEricB

Official Employee

 • 

1.7K Messages

Hello @user_81e7c8, and thanks for reaching out today with your email concern. I would be happy to troubleshoot with you to see if there is anything I can do to help.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

peyton62702

Frequent Visitor

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9 Messages

1 year ago

Same here. Cannot access any of our Xfinity email accounts today 11/7/23

0

0

quiltnsuzy

Regular Visitor

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5 Messages

1 year ago

I'm having the same problem

1

quiltnsuzy

Regular Visitor

 • 

5 Messages

Seems to be a Chrome problem. I'm still having the error today in Chrome, but can bring up the webmail in Edge. A neighbor can get in using Firefox. The Outlook client also works.

1 year ago

0

peyton62702

Frequent Visitor

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9 Messages

1 year ago

Please fix this! We have intermittent access, but mostly cannot access! 

0

0

user_9m4agh

1 Message

1 year ago

I'm getting the same thing. What is really weird is I can access it on my mobile device but not on my computer. What's up with that?

I keep getting a bad request 400 all day today trying to view and respond to emails today 11/07/2023.

3

peyton62702

Frequent Visitor

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9 Messages

Same here! Yesterday and still going on today.

1 year ago

0

XfinityThomasC

Official Employee

 • 

2K Messages

Hello, @peyton62702 We are aware of this 400 bad request error and are working to resolve this issue. I would like to submit a ticket to add your account to the list of customers having this issue. 

Could you please send our team a direct message with your full name and full address? To send a direct message: 

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityJeniece

Official Employee

 • 

2.4K Messages

Thank you for reaching out through Xfinity Forums @user_9m4agh. Our team of engineers and experts are aware of this issue, and working to resolve it as quickly as possible. Apologies for any inconvenience this may have caused. In the meantime, we recommend accessing your Xfinity Email from the Xfinity Email website.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_r4k9eo

2 Messages

1 year ago

Me, too. This is from my email app on my Samsung galaxy 23.

0

oysterlamp

Visitor

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5 Messages

1 year ago

Same problem. Can't access emails using Samsung mail. I noticed that the time stamp for emails on xfinity's website is off by 3 hours

0

user_bh61h3

1 Message

1 year ago

Same! Still happening on 11/8/23. 

2

peyton62702

Frequent Visitor

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9 Messages

Yes, same here. I can intermittently get into one of our email accounts, mostly not able to, but the other has had no access since yesterday morning. This is happening on the computer only, not our phones.

1 year ago

0

XfinityFrank

Official Employee

 • 

1K Messages

Hello @user_bh61h3 ! Are you still having trouble at this time? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

justbob101

Visitor

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1 Message

1 year ago

Come on Comcast, fix this!

I keep having to delete my email account on my Samsung S23U and set it up again. Works for a little while then stops communicating with email server. 

  Very frustrating. 

0

0

XfinityJustinC

Official Employee

 • 

893 Messages

1 year ago

Hello, @user_j13olq. Thank you for taking time to create a post over Xfinity Forums, you have contacted the right place for assistance in regard to the email access concern. There is a known issue with email access currently, and our dedicated engineer experts are actively working to get this corrected as quickly as possible. 

 

We have had wonderful community members providing updates on workarounds they have found, and see quiltnsuzy mentioned trying a different browser may be helpful if you're using chrome. I'll continue to monitor for updates, and will follow up with you here as soon as there is more information. 

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0

user_khhbnm

1 Message

11 months ago

I am unable to change my email password on my old account because the phone number is the same as the new account. I had this email address for ten plus years.  All my business and other related is tied to this old account.  This is very frustrating. Why didnt xfinity ask you to enter your password to sign in and then reset your password

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