Can’t get emails on iphone

@user_6aac8e

Thanks for reaching out to us, we do apologize for any inconvenience you're having access to your e-mail on your iPhone. If you can log on to the Xfinity app and the website then all you should need to do is go into your iPhone settings to your mail accounts and make sure you're Comcast mail account has the updated password that you used to sign into the web browser or the Xfinity app

I'm having the same problem, but this isn't the fix.  I can logon on the website, but not using the Apple mail app.  My password hasn't changed, but I re-entered in the Apple mail app per you instructions.  I am still getting the same error of incorrect password.  Is there some other mail setting that you've changed since you're moving comcast email to yahoo?

@XfinityOrlandoM​ 

nope

that's what supposed to happen but it doesn’t.  As you can see others are having the same problem 

user_6aac8e I appreciate that additional insight, I do know from some experiences with other customer interactions that this process has needed to be completed a couple of times to work as intended.

Hello @kelso2007! Sorry to see you are having trouble with the emails even after checking the settings, can you please send us a direct message with your full name and service address to get started. 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it