Skip to main content
user_2ubjzb
1st Topic

Visitor

 • 

1 Message

Friday, April 17th, 2026 1:23 PM

Can’t get emails

Tried to get yahoo [Edited: "Profanity"], not working well at all.  Why change something that was working fine.  Not happy

Question

 • 

Updated 

1 month ago

 • Edited

72

1

0

Oldest First
Selected Oldest First
XfinityJorge

Official Employee

 • 

3K Messages

1 month ago

 

user_2ubjzb Hi there! We are sorry to hear that you are having some trouble with the new email changes. Can you tell me a little more about what is going on so we know how to help?

 

3

0

user_6e46a9

Visitor

 • 

1 Message

When I go to comcast.com then I put in my email address, and then my password, it sends me to a page for Comcast, and when I try to check email it takes me back to the same page and I can’t get to the Yahoo Mail which I hate.

Like

Reply

1 month ago

0

Again

Expert

 • 

34.4K Messages

@user_6e46a9​

When I go to comcast.com [should be comcast.net] then I put in my email address, and then my password, it sends me to a page for Comcast, and when I try to check email it takes me back to the same page and I can’t get to the Yahoo Mail which I hate.

https://connect.xfinity.com/appsuite is this the page you're trying to get to without success?
If you have transitioned to Yahoo! Mail you would go to https://mail.yahoo.com/ and sign in with your Comcast credentials.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Like

Reply

1 month ago

0

XfinityChristy

Official Employee

 • 

2.8K Messages

 

Hi user_6e46a9, thanks for sharing what’s been happening. I’m sorry for the frustration this has caused, especially when things were working fine before. I know changes like this can feel disruptive.

Xfinity Email is now accessed through a Yahoo-powered interface, but your email address, messages, and folders all remain the same. There isn’t a separate Yahoo account to manage, and you do not need to sign in directly at yahoo.com to check your mail.
Here’s the easiest way to access your Xfinity email:

1. Go to https://connect.xfinity.com
2. Sign in with your full Xfinity email address and your Xfinity password
3. After signing in, select Mail to open your inbox

 

If you sign in at xfinity.com and get redirected back to the account page, make sure you are using connect.xfinity.com specifically for email access. That will take you directly into the email experience.
While the layout may look different because it’s powered by Yahoo, it is still your Xfinity email account. All existing emails should still be there once you’re signed in through the correct page. You can find step by step details and screenshots here: https://www.xfinity.com/support/articles/xfinity-email-and-yahoo

 

If you’re still getting redirected or can’t reach your inbox after using that link, let us know what device or browser you’re using and we’ll be glad to help further.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

forum icon

New to the Community?

Start Here