Can't get new email password verified

My husband & I both recently updated our email passwords on the Xfinity website, followed by updating them in Outlook and on our iPhones. Ever since, we get in a continuous loop being asked for our password in both Outlook and our phones. A few times a test email managed to get through to my mailbox, but still came back with a "cannot verify" message. How can we access Outlook and our phones with the new passwords?

Responses

Oldest First

Selected Oldest First

XfinityThomasA

Official Employee

•

2.9K Messages

13 days ago

Our team is here to help! user_ncnb4i- Beginning June 2025, comcast.net email accounts will begin transitioning to Yahoo Mail. This transition will happen in phases through 2026. There is nothing you need to do until we let you know that it’s time to complete the move. If you have not already have you followed the steps outlined here?
Xfinity Email move to Yahoo Mail

5

0

U

user_ncnb4i

Visitor

•

3 Messages

This did not answer my question. I still cannot get my emails in Outlook or on my iPhone - cannot get xfinity to verify either of my apps.

Like

Reply

13 days ago

0

XfinityShawn

Official Employee

•

1.9K Messages

user_ncnb4i I would recommend to call into customer service, and request to be transferred to our Customer Security Assurance (CSA) team for further assistance. They have been helping with these specific issues on this.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

12 days ago

0

U

user_ncnb4i

Visitor

•

3 Messages

I cannot find a number for customer service.

Like

Reply

6 days ago

0

XfinityRichard

Official Employee

•

2.5K Messages

Hi there, @user_ncnb4i Thank you for taking the time to reach out. I do apologize for the inconvenience on not being able to find the customer service number. I can assist you on this forum, how can I assist you today?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

4 days ago

0

Again

Expert

•

32.7K Messages

@user_ncnb4i

For Customer Security Assurance ......

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

Like

Reply

3 days ago

0

Email

user_ncnb4i

Can't get new email password verified

XfinityThomasA

user_ncnb4i

XfinityShawn

user_ncnb4i

XfinityRichard

Again

New to the Community?