Can't open email using OX icon [Edited]

Hey there, @user_fb7gze, thanks for reaching out through Xfinity Forums regarding your email. I can see how frustrating it is when the email shortcut isn't taking you where you need to go, especially when you're just trying to access your messages. Let's work through a few steps to determine whether the issue is with the icon itself or access to the email account. What happens when you select the OX/email icon? Does it do nothing, show an error, or load a blank page?