Can’t receive email from a particular person

1. Check Your Filters & Blocked Senders List – Sometimes, an email filter or block list can accidentally prevent certain emails from reaching you. You can check this by signing into your Xfinity email, going to Settings > Email Filters & Blocked Senders, and making sure their email isn’t blocked.

2. Check Third-Party Email Apps (If Applicable) – If you’re using an email app like Outlook or Apple Mail, make sure their emails aren’t getting filtered or caught in a junk folder there.

3. Whitelist Their Email – You can add their email address to your contacts and create a filter to always deliver their messages to your inbox. In Xfinity email, go to Settings > Filter Rules, create a new rule, and set it to always send emails from their address to your inbox.

4. Try a Test Email – Have them send a plain text email (without attachments or links) from a different email address, if possible, to see if it's an issue with their domain or just their specific email.

If none of these steps help, it could be a technical issue on the backend. You might want to reach out to Xfinity Customer Security Assurance at 1-888-565-4329 to check if there’s any restriction on receiving emails from that sender. Let us know if you need more help!