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10/14/2026 4:16 PM

Can't receive emails from our school district

I'm reaching through my personal account since I can't from my work google hosted account (public school district).  If anyone of us email a comcast.net account we get "The response from the remote server was: 530 5.1.0 sender rejected".  I tried the https://spa.xfinity.com/report but I don't think it's an IP issue since we are hosted and I don't see our domain on any RBL list.  What is the best way to get this resolved?  This started on Sept 29 around 11:00am EST.

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Official Employee

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3.8K Messages

1 day ago

user_ct29hx Thank you for reaching out! I would recommend contacting the Customer Security Assurance Team directly for this concern. They should be able to investigate the possible domain blockage issue for you. 

 

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