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jkkjniemi
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2 Messages

Sunday, August 24th, 2025

Can't see new e-mails in Inbox

Thursday my e-mail was working fine.  Friday morning my inbox showed new unread e-mails, but when I refreshed, they did not show up on my screen.  Suddenly, now, no new emails that have come into my inbox show on my screen.  What do I do?  I have over 100 in 3 days.  I am waiting on several business related bids and need to be able to access those?

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Updated 

20 days ago

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Oldest First
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EG

Expert

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113.8K Messages

2 months ago

The concern is not "Community Knowledge Base" related............ Topic moved here to the proper help section. 

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jkkjniemi

Visitor

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2 Messages

Thank you for moving my question to the proper section.  I'm having trouble with this site.  How do I post my question publicly?

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2 months ago

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XfinityRoberto

Official Employee

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2K Messages

Hi there. Thank you so much for reaching out to us regarding your missing emails. Have you tried to do the steps on this link Recover deleted emails — Xfinity Email help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_sleq46

9 Messages

21 days ago

I am having the same problem.   It has been a week now.  I CAN get them on my iPhone.  In order to get them on my computer, I have to mark all as read, and then they show up.  What is going on?  Can anyone help?

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XfinityMarshante

Official Employee

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567 Messages

Hello @user_sleq46, thank you for your comment. When you try accessing them on your computer, are you doing so through a third-party email client or are you going to the Xfinity site? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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20 days ago

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