Visitor

 • 

2 Messages

Thursday, July 24th, 2025

Can’t send email from iPad or iPhone

I suddenly can’t send email from my iPad or iPhone. I’ve read all the articles and nothing works. I’ve been trying for an hour to find a way to contact an actual person for help and it is literally impossible. I am so angry and frustrated. Shocking customer service. Please let me know how I can get support for this. 

Oldest First
Selected Oldest First

Official Employee

 • 

1.4K Messages

11 days ago

 

Katzablot Thanks for posting on our Forums. I would check and reset the Third Party Access through the Xfinity Email Portal under Settings > Security. Have you checked if you can successfully send emails from the Email Portal as well?

 

Visitor

 • 

2 Messages

Yes, I have gone on the Xfinity app and checked to make sure that the 3rd party enabler was on. I can send emails from the Xfinity app but not from my Mail app on my iPad or phone. I’ve tried deleting my account and adding it again but it didn’t work. I can receive emails on the mail app but when I try to send an email I get an error message that my username or password is wrong. I’ve checked them multiple times and they seem to be correct. 

Thank you for responding to my post. If you know of anything else I can try please let me know. 

Official Employee

 • 

1.9K Messages

@Katzablot,  If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here