4 Messages
Can’t send outgoing email
Incoming email is fine. Outgoing does not work. Was fine until a few days ago. Should my username and password for smtp be the same as my incoming email? The error message I get says the username or password is incorrect.
XfinityChristy
Official Employee
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1.6K Messages
10 months ago
@user_nwgmxg Thank you for reaching out via our Xfinity Community Forums. There was a known issue with our email a few days ago but hit has been resolved. Are you still having an issue sending your email? If so, when you go to send an email are you using an email client like outlook or are you logged into your account at Xfinity.com?
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user_nwgmxg
4 Messages
10 months ago
Still can’t send email. Message says my username or password is incorrect. Neither has been changed. I am receiving email so why is there an issue with username or password?
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BruceW
Gold Problem Solver
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26K Messages
10 months ago
Yes, these should be the same: the password you would use to sign in with for the UserID you're using to fetch or send mail. Some programs/apps have an option like "use same password for sending and receiving".
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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