Can't use my account after forced password change

I have been unable to access my email after a forced password reset as well. I have been out for five days. I've called comcast twice and was told that it is a system issue and they are trying to fix it. That doesn't do me any good when I have appointments that need to be confirmed and pre-registered through email. SO frustrating!!!

Hey @user_q4vm87. Are you still having problems accessing the email, and have you had a chance to speak to the CSA team for help at 1 (888) 565-4329 that you were likely transferred to for help when the issue started?

Thanks for reaching out, pattichase1994! So even after the password resets you're still not able to access your email? What happens when you try?

Christy,

Unfortunately, this is extremely unhelpful advice and will not help with the problem we are all having. 

But I was finally able to restore my email. After spending two days on hold with Xfinity, I was finally able to get a Level 2 escalation ticket written up and was supposed to get a call back within a day......no call came.  So I spent DAY THREE on hold until they said they would raise me to a Level 3 escalation.  (I didn't want to be rude but asked if I would have to call back tomorrow for a Level 4 escalation!!!) I then begged to be connected to someone who could actually reset my account from their end.  And I was finally able to speak with a real human who could help!  It only took a few minutes to get my account restored. 

So hang in there people and do your best to get customer service to raise you to their highest level of escalation. It's so sad that you have to get upset and rude before getting any real help at Xfinity. And it's also sad that you get advice like "clear your cache and restart your computer" when they have to know that this is a widespread problem.  Good Luck to you all!

We are glad to take a closer look at this for you @user_yrtbjz.  Please feel free to shoot us a private message so that we can get started.  

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

@user_l3uewl Thank you for reaching out and for sharing the trouble you are having since resetting your password. I don't think the age of your laptop is the issue, but possibly the settings within the email client. Are you using Mac Mail on your laptop or another email client? Are you able to access your email account if you use your browser and sign it at Xfinity.com? You can try to remove and re-add your email address to the email client if you are having an issue there with your email. Here is a link to the client settings. 

Hey there, @user_aeqmor. We would have you reach out to our Customer Security Assurance team regarding your inability to access your Comcast email address from the native client due to a password reset loop. They can be reached at 1-888-565-4329 8 AM - 12 AM EST 7 days a week.