Good morning @user_mh8b8o thank you for your post. Are you using a third-party email client, or are you checking your email via the customer portal link below?
Cannot open attachments in email using either the Xfinity app or connect.xfinity.com. Not using any 3rd party. In the app I am able to open billing, account identity etc.
@user_mh8b8o We're not seeing anything on our engineering board as a reported issue so let's have you send us a DM with your first and last name along with your full-service address so we can investigate.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://comca.st/3EqVMu7 Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it See https://comca.st/3KQF8q9 for an example.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@XfinityJoe wrote: "... Are you using a third-party email client, or are you checking your email via the customer portal ..."
You haven't tried to open a PDF email attachment using the "customer portal" lately, have you? It doesn't work!
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
I have the same issue with both Chrome and Microsoft Edge. Does anyone know of a fix?
This is a known issue at this time and is being looked at now.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
Greg71
Contributor
•
21 Messages
17 days ago
I have the same issue. What is the workaround for this?
0
0
XfinityJoe
Official Employee
•
1K Messages
16 days ago
Good morning @user_mh8b8o thank you for your post. Are you using a third-party email client, or are you checking your email via the customer portal link below?
https://www.xfinity.com/email
2
0
Greg71
Contributor
•
21 Messages
16 days ago
I am using Xfinity's online email portal. This is a new problem that started about a month ago. Never had issues before
0
BruceW
Gold Problem Solver
•
26.8K Messages
16 days ago
You haven't tried to open a PDF email attachment using the "customer portal" lately, have you? It doesn't work!
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
0
ajdionne
Regular Visitor
•
5 Messages
12 days ago
I have the same issue with both Chrome and Microsoft Edge. Does anyone know of a fix?
1
0
user_h3f6k7
Visitor
•
1 Message
11 hours ago
I am also experiencing this issue too but on safari and google chrome
0
0