Can't view attachments

I don't understand your response.  Do you have a fix for viewing attachments or not? Thank You

@Bnjvoris​ did you ever get an answer from xfinity?  I am having the same problem.

Thanks!

A friend suggested to use Outlook for my comcast email.   It's something new to have to learn, but it allows you to view attachments! 

@smartinkowski​ 

I am also getting that same message and I tried four different computers and still getting it.

Thank you for reaching out on our Forums to let us know that you are also have this issue @smartinkowski and confirming the error message you are receiving. What troubleshooting steps have you tried so far? Are you using a third party client server such as Outlook? 

Alyssa, so glad to hear from xfinity.  I am not using Outlook.  If I were, this problem would not exist.  Many others are having this problem with comcast server.  It happened abruptly to all of us over all our devices.  Are you able to research and fix this?

Good to know! Thanks 

I checked the menu for additional actions on my android devices and the option to view is not included.  😟😬

aMadison thank you for using the Xfinity Community Forum page to reach out. Let's get your attachments resolved so that you can see the images and files you are being sent via email. We wouldn't want you to ever miss any form of important communication or correspondence. The Xfinity Forum team is here to help, first and foremost have you made any changes to your email settings recently? Also, are you using a third party application to access your emails?

Marcus,   I have the same issue as aMadison. I have gone over the settings repeatedly and find nothing out of the ordinary.  I am not using a third party application.  

Hello @user_wd38sr can you confirm how you are accessing your email, are you using a third party client? Have you tried viewing the more actions option as mentioned above to view the PDF version?

I’m also having the same problem, just using Safari to access Xfinity web page to view email. 

Hello ElectricGirl. Thanks for sharing the trouble and work around that you found for viewing the PDF attachment. I'm sorry to see how this has been impacting my customers and I would love to help out and work with our teams to understand what happened and if it is due to an update. 

Can you please send us a direct message with your name, service address and email address please? This will allow us to create a request with our teams to have the issue investigated. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am having the same problem and a friend of mine is also having this issue. I am using the browser email, I tried both Chrome and Firefox on my iPhone, iPad and Windows PC. Yes, I deleted cache, cookies, etc. Sounds like a widespread problem.

Hello @screen1009, thank you for your comment. Does it give an error message when you try to view the attachment, or does it just say download? 

Error message,  every time. "An error occurred while loading the document so please download the file using the button below."

@screen1009​ I am having the same problem.  I am not using a third party server.  I have cleared the cache and cookies.  I get the error message which says I have to download every attachment that comes along.  It started abruptly about a week ago.  Very annoying.

This is happening to so many people.  The device they are on, and the operating system, and the browser - these are very varied. lt's definitely something in Xfinity email that has just recently changed and caused this.  Please please have some technical person check this out.

@kfalco1​ I have the same problem  How do we reach someone to fix it?  

Selecting print is the only way I have found to view it quickly without having to download, but it does not work for all documents. This is a very frustrating problem for sure. Why all of the sudden? Makes no sense...

Thanks for this tip, but you are correct when you say it does not work for every file attachment. 😒

Thank you for posting to the Xfinity Forums @Bnjvoris, I hope you are having a good day. As someone that uses email for both work and personal use, I can understand the frustration when you are not able to use it properly. When you try to open attachments, are you getting the same error as listed above?

@XfinityJeff​ 

I get this error every time. 

"An error occurred while loading the document so please download the file using the button below."

@Bnjvoris​ I do too!

Nope. Have not gotten any solutions.

@user_w0wkc2​  No solutions yet.  Just several sincere comcast employees who do not really understand the scope of this problem. user_wd38sr posted the most insightful response. 

Same problem.  just as others have said.  on the xfinity mobile app for android.  suddenly no way to review pdf attachments.  same error message as others have indicated.  I have cleared cache, etc etc.  restarted.  reinstalled the entire app.  given app permissions.  I have exhausted options.  Mine will not let me print either.  it says to click "download" button but when I do it doesn't work.  ufta. 

@user_w0wkc2 Thanks for adding to the post. Have you had a chance to see if the browser is updated to the latest version and features? 

I use Comcast email and I CANNOT view attachments

I use Comcast/Xfinity email and I cannot view any attachments.

Should all of us who have posted about this now go to Direct Messaging to get something done about this?  

@XfinityAirelle​ I do not have time to sit here and direct message at this moment. I just know that I am not the only one having trouble with this. There are many on here struggling as well. Every PDF attachment that I click on "view" shows s a small white adobe acrobat symbol with text below it that says, "An error occurred while loading the document so it cannot be displayed. Please download the file using the button below." And below that there is a blue link to click on that shows the size of the download. This has never happened until recently. It just started one day, for no specific reason. I have tried clearing the cache, and restarting things, and clearing some old emails out of my storage. None of the ideas suggested on this forum have worked.