Visitor
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10 Messages
Change Credential? What Am I Suppose To Change??????
I get this message on 2 of my email accounts:
"The entered credential or authentication information does not work or are no longer accepted by provider. Please change them."
But it doesn't show me what's wrong or what I need to change?????
XfinityThomasB
Official Employee
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1.5K Messages
1 year ago
Hello user_6169cd,
It would be a pleasure for us to help investigate the password reset options. Our team might be able to get this reset or connect you with the team that can. Here we support Twitter, Facebook, Xfinity Forums, and Reddit so there may be a delay in response depending on current intake--please be patient with us as we receive hundreds to thousands of messages a day.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
https://www.xfinity.com/support/articles/setting-up-auto-payments
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user_kq412j
1 Message
7 months ago
How do I change my credentials?
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